Advance Drug Card
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Preferred Drug List Pharmacy Network Contact Us

Below you will find a list of questions, if you do not find the answers you are looking for please feel free to contact our knowledgeable Help Desk and customer Service department. Our prompt customer service help desk is available at 877-684-0032, Monday through Friday, 8:30AM to 5:00PM.

Where can I use this card?
The card is accepted at over 48,000 pharmacies throughout the United States. The network includes pharmacy chains as well as thousands of independent pharmacies throughout the country. Pharmacy location information can be obtained by contacting our customer service department. If a neighborhood pharmacy is not already participating in our network, please have them call us. We will send them information about how they can participate in the network so that you can take advantage of the savings as soon as possible.

What if my pharmacy doesn’t recognize the card?
Pharmacies may not be familiar with every prescription program in which they participate. If the pharmacist does not recognize your card or if you encounter a problem at the pharmacy, DO NOT leave without having the pharmacy call the toll-free number printed on the ID card.

How much will I pay for my prescriptions?
There are payments of up to $10.00 for drugs listed in Tier 1, up to $20.00 for brand name and select generic drugs listed in Tier 2 and up to $50.00 for brand name and select generic drugs listed in Tier 3 at participating retail network pharmacies. For the drugs not listed in Tier 1, Tier 2 and Tier 3 members will pay the network contracted price that has been negotiated. Please pay close attention to the quantities listed by each drug in Tier 1, Tier 2 and Tier 3. Quantities in excess of those listed will result in higher prices generic drugs. On non-preferred brand name drugs, members pay the network contracted price.

What is my average discount on Non-Preferred Drugs?
There is no guaranteed percentage savings on every prescription purchase. The price paid depends upon the pharmacy and the type and quantity of drug purchased. Pharmacies, just like other retail stores, compete against each other and may have special prices on some products. When this is the case, we cannot discount the pharmacy’s already low price, but a member will receive the advantage of the pharmacy’s special pricing. THE MEMBER ALWAYS RECEIVES THE LOWER OF THE CONTRACT PRICE OR THE PHARMACY’S PRICE.

What is a generic drug?
Once a patent on a brand name drug expires, other drug companies may make a generic version of the drug, with the approval of the Food and Drug Administration (FDA). The FDA’s standards for quality are the same for all manufacturers. This means the generic drug contains the same active ingredients as the brand name whose patent has expired, and that it's safe, potent and effective.

How can I keep my prescription drug costs down?
The use of generic prescription drugs, whenever available, is most cost effective. Don’t be shy – discuss your prescription options with your doctor. Ask whether an alternative, less expensive option would work for your condition.

How will I know if there’s a generic equivalent available?
Simply ask your local pharmacist or call our customer service department to find out about generic equivalents for your prescription. Also ask your doctor to prescribe generics whenever possible and appropriate. (Your new member packet will include helpful materials you can share with your doctor.)

What is the difference between brand name and generic drugs?
The brand name is the trade name under which the product is advertised and sold, and is protected by patents so that it can only be produced by one manufacturer for a predetermined number of years. Once a patent expires, other companies may manufacturer a generic equivalent, providing they follow stringent FDA regulations for safety. Generic drugs are drugs for which the patent has expired, allowing other manufacturers to produce and distribute the product under a generic name. Generics are essentially a chemical copy of their brand name equivalents. The color or shape may be different, but the active ingredients must be the same for both. The preferred drug list contains only FDA-approved generic medications and is protected by patents so that it can only be produced by one manufacturer for a predetermined number of years. Once a patent expires, other companies may manufacturer a generic equivalent, providing they follow stringent FDA regulations for safety.

What is a preferred drug list?
A preferred drug list is a list of recommended prescription medications that is created, reviewed and continually updated by a team of physicians and pharmacists. The preferred drug list contains a wide range of generic and brand name preferred products that have been approved by the Food and Drug Administration (FDA). Your doctor can use this list to select medications for your health care needs, while helping you maximize your prescription drug benefit. A medication becomes a preferred drug based on safety and efficacy, then on cost-effectiveness.

What is the difference between a preferred brand name drug vs. a non-preferred brand name drug?
A preferred brand name drug is a medication that has been reviewed and approved by a group of physicians and pharmacists, and has been selected for preferred status based on its proven clinical and cost effectiveness. A non-preferred brand name drug is a medication that has been reviewed by the same team of physicians and pharmacists who determined that an alternative drug that is clinically equivalent and most cost effective is available. These designations may change as new clinical information becomes available.

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